Broken zips and swollen ears.

Had the probation review, which seemed more like another tour of the entire building than anything else. At first I was lead to a small room by my manager, shown the same stats as yesterday, told that I was handling a fuckton of calls, and all I had to work on was “quality.” As far as I can tell it doesn’t seem to be tone of voice, or length of calls, or general rudeness, but more that I don’t tell the customer their own name all the time. I find it hard to care if that’s the main complaint. My probation was extended another three months, which changes absolutely nothing other than having to wait even longer for a staff discount, which is about the only perk going. There was a “between you and me” moment where the manager said she wasn’t confirming anyone’s post just now, from the sounds of it because she doesn’t want to appear too soft in her new job. Whether or not I believe her is another matter. She was very nice, saying I was a pleasure to work with and she was glad that I didn’t have any complaints or look like I hated getting out of bed in the morning to come to work. I was tempted to rant, but it wouldn’t do much use.

From there I was whisked away to the other side of the building to listen to what customer’s themselves had to say about me. They randomly select a few people, ring them back after they’ve gotten off the call with me, and ask them what they thought. It seemed like a flawed system, where one guy had nothing but praise but gave the lowest possible score because he’d waited so long on hold beforehand, another that was unhappy because I didn’t fix a problem I was specifically told a hundred times I wasn’t to touch, and one that gave a middle of the road response where everything was sorted out and the lot of it was uneventful. The numbers were shit, but what people were saying was good. I was given a sheet of paper to sign showing that I had indeed been told I wouldn’t be getting a staff discount for another three months and that I’d listened to a few voices I didn’t recognise and whom I would never speak to again.

It was a pisser of a day, and I had earache to top it all off. It’s swollen up and stopped me from being able to clamp my jaw shut properly. It’s that kind of annoying throb that can’t really be described as pain, but it just makes everything a bit harder to do. I couldn’t think properly, time dragged in, all I wanted to do was go the fuck home. Now I’m here I can’t settle my mind on doing anything. My zip broke on my jeans as well, so I was wandering around trying not to look either retarded or perverted, and also holding back the urge to scream at the top of my lungs that my zip had indeed broke, I was aware of it, and the problem will be rectified by tomorrow morning.

I need to go out now with my swollen ear, buy a new pair of shit jeans at a supermarket to do me until the weekend, and then see about passing out until morning. Goodnight!